Terms of Use
Effective date: 16 June 2026 · Version 1.0. These Terms of Use ("Terms") govern your access to and use of the LeanSignal hosted service, websites, dashboards, and APIs (the "Service").
Operator
The Service is operated jointly by:
- Datomatics GmbH — Otto-Lilienthal-Straße 36, 71034 Böblingen, Germany
- codemakers GmbH — Talstr. 9/2, 72135 Dettenhausen, Germany
(together "LeanSignal", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not create an account or use the Service.
1. Who may use the Service
The Service is offered to businesses, organisations, and professionals acting in the course of their trade or profession. It is not directed at or offered to consumers. You confirm that you are at least 18 years old and that, if you accept these Terms on behalf of an organisation, you are authorised to bind it.
2. The Service and the Free Tier
We currently make the Service available at no charge ("Free Tier"), subject to usage limits we may set or change at our discretion. The Free Tier is provided voluntarily and as a convenience. We are under no obligation to provide, maintain, or continue offering the Free Tier or the Service.
3. The LeanSignal agent (open source)
The LeanSignal collection agent is based on the OpenTelemetry Collector and is distributed as open-source software under its applicable open-source licence(s). Your use of that software is governed by those licences, not by these Terms. These Terms govern only the hosted Service.
4. Your account and responsibilities
You are responsible for safeguarding your credentials and for all activity under your account. You must provide accurate information and keep it current. You are responsible for the data and telemetry you send to the Service and for ensuring you have the right to send it.
5. Acceptable use
You agree not to: (a) use the Service unlawfully or in breach of third-party rights; (b) attempt to disrupt, overload, reverse engineer (except as permitted by mandatory law), or gain unauthorised access to the Service; (c) resell or provide the Service to third parties without our consent; or (d) transmit malicious code or unlawful, infringing, or harmful content. We may suspend or terminate accounts that, in our reasonable judgement, violate these Terms.
6. Privacy and data protection
We process personal data in accordance with our Privacy Policy and applicable EU data-protection law, including the GDPR. You are responsible for the lawful collection and transmission of any personal data contained in your telemetry and, where required, for putting an appropriate data-processing agreement in place.
7. Your data; backups; deletion
You are solely responsible for maintaining your own backups. We do not guarantee the retention, integrity, or availability of any data you store in the Service, and we may delete data that exceeds applicable limits, belongs to inactive or terminated accounts, or as otherwise described in our documentation. We are not liable for any loss of or inability to access data, to the extent permitted by law (see Sections 9 and 10).
8. No warranties
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, uninterrupted or error-free operation, or non-infringement. We do not warrant that the Service will meet your requirements or that any defects will be corrected.
9. Availability, changes, and discontinuation
We may, at any time and at our sole discretion, modify, suspend, limit, or discontinue all or part of the Service (including the Free Tier), with or without notice. We provide no service levels, uptime commitments, or maintenance obligations for the Free Tier. To the extent permitted by law, we will have no liability to you or any third party for any modification, suspension, limitation, or discontinuation of the Service.
10. Limitation of liability
10.1 To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Service, whether based in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.
10.2 Because the Service is provided free of charge, our total aggregate liability arising out of or relating to the Service shall not exceed EUR 100 (one hundred euros), to the maximum extent permitted by applicable law.
10.3 Mandatory exceptions. Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited, including liability for intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), for injury to life, body, or health, under the German Product Liability Act (Produkthaftungsgesetz), or under any other mandatory statutory provision.
11. Indemnification
To the extent permitted by law, you will indemnify and hold us harmless from third-party claims, losses, and expenses arising out of your data, your use of the Service, or your breach of these Terms or applicable law.
12. Intellectual property
The Service, the LeanSignal name and logos, and all related content (excluding the open-source agent referenced in Section 3 and other third-party components) are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. All rights not expressly granted are reserved.
13. Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access at any time, including for breach of these Terms or where we discontinue the Service. Sections that by their nature should survive termination (including Sections 7–12, 14, and 15) will survive.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated version with a new effective date and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
15. Governing law and jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent permitted by law, the exclusive place of jurisdiction for all disputes is Stuttgart, Germany.
16. Miscellaneous
If any provision is found invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. These Terms constitute the entire agreement between you and us regarding the Service.
17. Contact
Datomatics GmbH — Otto-Lilienthal-Straße 36, 71034 Böblingen, Germany · info@datomatics.com
codemakers GmbH — Talstr. 9/2, 72135 Dettenhausen, Germany · info@code-makers.de